January 26, 2007

Family Responsibility Office By The Numbers


  • 187,149: the number of active cases at the Family Responsibility Office (FRO)
  • 1,500: the number of new cases the FRO gets each month. Although many cases are closed each month, new cases consistently exceed those that are closed
  • 7,100: the number of cases where one parent lives outside Ontario, requiring the FRO to work with another jurisdiction to collect or make support payments
  • 12: the number of years, on average, that each case remains open with the FRO.

April 2006 - September 2006

  • $472 million: the total amount of payments collected on behalf of clients
  • $28.6 million: the total amount of social assistance payments recovered
  • 338,710: the number of calls dealt with by the FRO call centre
  • 2,823,940: the number of weekday enquiries received by the FRO's automated telephone system
  • 77,786: the number of weekend enquiries received by the FRO's automated telephone system.

Improvements since January 2004

  • More than $330 million: the amount recovered through the Credit Bureau Initiative
  • $563.4 million: the amount recovered after issuing 16,078 notices of intention to suspend driver's licenses
  • Almost 400,000: additional calls that have been handled by the FRO's new Customer Service Unit since February 2004. This represents a 35% increase in the number of calls FRO handles
  • More than 238,000: new Personal Identification Numbers (PINs) issued to clients to access automated case information (24 hours a day, 7 days a week)
  • More than 18,000: additional cases the FRO can now take enforcement action on due to the number of cases updated from returned mail.
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