October 8, 2008
McGuinty Government Helps Remove Barriers
Ontario is partnering with the Retail Council of Canada to help remove barriers that customers with disabilities frequently face.
A new interactive tool, 'How May I Help You?' is now available to help businesses attract more customers of all abilities. It uses real-life scenarios to teach people how to interact with customers who have a variety of disabilities, including those who:
Under Ontario's landmark accessibility legislation, Ontario's first standard - for customer service - is now law. The Accessibility Standards for Customer Service sets out rules that businesses and organizations must follow to serve customers with disabilities. 'How May I Help You?' supports the training requirements in the standard.
"Every business should strive to open their doors to every potential customer. With this tool, more businesses can increase their customer base and therefore their bottom line," said Community and Social Services Minister Madeleine Meilleur.
"Businesses across Ontario will learn how to better meet the needs of customers with disabilities. And people with disabilities will have access to more goods and services. It's a win/win situation," said Derek Nighbor, Senior Vice President, National Affairs, Retail Council of Canada.
See businesses that are breaking down barriers for customers with disabilities.
Find out more about serving customers with disabilities.
Visit AccessON.ca and tell us your accessible customer service story.
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