1. Why has MCSS developed ReportON?

    ReportON has been developed in response to the 2015 Coroner’s Inquest into the death of a Hamilton-area man who died while in receipt of developmental services from a service agency funded through MCSS. Specifically, the Inquest heard that agency staff may not always be aware of ways in which to register concerns directly to the ministry. In response, and in addition to other initiatives underway, MCSS has established a method for complaints to be registered directly with the ministry about services for, and treatment of, adults with developmental disabilities. Obviously, agency staff concerns should be brought directly to agency management as well, where appropriate.

    MCSS is committed to promoting the safety and well-being of adults with developmental disabilities and is taking important steps to support the prevention and reporting of abuse within the adult developmental services system.

  2. Will my privacy be protected if I contact ReportON?

    Individuals contacting the ReportON service are not required to provide their name or contact details and may choose to remain anonymous.

    However, providing their information may be helpful in the event that we need to contact them again, as some anonymous reports are difficult to act upon.

    The Ministry will keep their personal information confidential, unless we are authorized or required by law to release that information, for example, if the police require the information.

  3. What is the impact on and role of Service Agencies and Developmental Services Ontario Offices (DSOs)?

    Agencies and DSOs are responsible for advising their Board of Directors, staff and volunteers of the purpose of ReportON and how to access it.

    Through the public awareness and media campaign, MCSS has developed ReportON materials and online links that agencies and DSOs are welcome to distribute within their communities to help champion this effort and increase awareness of ReportON.

  4. What happens to a concern/complaint once it’s submitted to ReportON?

    An incoming concern/complaint is screened by MCSS to determine whether it is an emergency and requires 911 to be contacted and/ or whether it falls within MCSS’ jurisdiction to directly follow-up on.

    Once the concern/complaint passes through the screening stage, corporate staff will connect with the appropriate MCSS regional office Program Supervisor, who will:
    • advise the service agency of the complaint and ask them to follow up; and
    • work with the agency to support their course of action to assist the person involved.

  5. Should agency staff contact the ReportON service if they witness or suspect a person is experiencing abuse and/or neglect?

    ReportON is intended to complement, not replace, existing processes for service providers to report abuse and/or neglect of clients. Staff should follow existing SOR/ESOR processes as appropriate. If an incident is reported via SOR/ESOR processes, staff do not need to contact ReportON. Staff may contact ReportON for incidents or situations which do not fall under the criteria required for SOR/ESOR reporting.

    If a client is in need of medical attention, or their health and safety is in imminent danger, 9-1-1 emergency services should always be called.

  6. What if someone contacts ReportON with a safety concern about an adult with a developmental disability who is not receiving MCSS-funded services?

    For such situations which are outside of MCSS’ jurisdiction, MCSS will report any alleged, suspected or witnessed incidents of abuse to local police authorities or re- direct to other channels such as  the Ontario Public Guardianship and Trustee (OPGT), as appropriate.

  7. What is the ministry’s authority for following up on reported cases of alleged, suspected or
    witnessed incidents of abuse and/or neglect?

    MCSS has the ability to monitor and take action with respect to service agency non-compliance with legislative and other requirements, including allegations of abuse and neglect, as prescribed by the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008 (SIPDDA) legislation