1. What is ReportON?

    ReportON is a toll-free phone line (1-800-575-2222), TTY (1-844-309-1025) and email address (reportONdisability@ontario.ca) that enables anyone to report their concerns about alleged, suspected or witnessed abuse and/or neglect of an adult with a developmental disability directly to the Ministry of Children, Community and Social Services (MCCSS).

    ReportON will look into all non-emergency reports relating to adults receiving MCCSS-funded developmental services and will make referrals to appropriate supports for matters that are outside the ministry’s jurisdiction. This may include referrals to Ontario’s Public Guardian and Trustee or police services.

    ReportON is not an emergency crisis service. In emergency situations, people should call local emergency services and/or 9-1-1.

  2. Why has MCCSS developed ReportON?

    The purpose of ReportON is to:

    • Promote the safety, health and well-being of adults with a developmental disability.
    • Reinforce the expectation that there be “zero-tolerance” of abuse and neglect of vulnerable individuals.
    • Provide information-based referrals to appropriate authorities.

  3. Who can contact ReportON?

    Although ReportON is available to anyone (e.g., victims, members of the public, developmental services agency staff, staff in other service sectors, etc.) with concerns about alleged, suspected and/or witnessed incidents of abuse and/or neglect of an adult with a developmental disability, it is primarily for those who do not already have an avenue to report these concerns or do not know where to report them.

  4. Should developmental services agency staff contact ReportON if they believe they have witnessed a person who is receiving ministry-funded services from their agency experiencing abuse and/or neglect?

    Agency staff should first follow their agency’s policies and procedures regarding the identification and reporting of concerns of abuse or neglect, and the policies and procedures regarding serious occurrence reporting (as appropriate). Any incidents of abuse or neglect that may constitute a criminal offence must immediately be reported directly to the police.

    If agency management have been alerted of these concerns and/or following the completion of any police investigation, should agency staff continue to believe the incident has not been responded to appropriately, they may wish to contact ReportON.

  5. Is ReportON confidential?

    Individuals contacting the ReportON service are not required to provide their name or contact details and may choose to remain anonymous. However, providing their name and contact information enables ReportON to follow up with the individual, as necessary, to obtain additional information about the allegation (e.g., where the incident happened, by whom, who observed the incident and when did it occur).

    Note: The ministry will keep personal information confidential, unless it is required by law to release that information, for example, if the police require it.

  6. What happens once an incident is reported to ReportON?

    A reported incident is screened to determine whether:

    • It is an emergency and 9-1-1 should be contacted
    • It falls within MCCSS’ jurisdiction for direct follow-up
    • It should be referred to another appropriate authority for review (e.g. the Office of the Public Guardian and Trustee (OPGT)).

    Following the screening stage, should the matter fall within MCCSS’ jurisdiction, ReportON staff will contact the appropriate MCCSS regional office, which will:

    • Advise the involved service agency of the allegation and ask them to follow up in accordance with their policies and procedures.
    • Support the service agency with its course of action, in accordance with all relevant requirements, to assist the person involved.
    • Determine if further action from the ministry is required in an effort to ensure the health, safety and well-being of the individual.

  7. What is the ministry’s authority for the ReportON service?

    The ReportON service and its related activities (e.g., collection of information and follow up) fall under the authority of the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008 andthe Ministry of Community and Social Services Act and must also meet the applicable requirements of the Freedom of Information and Protection of Privacy Act.

  8. Is ReportON an emergency crisis service?

    ReportON is not an emergency crisis service. In emergency situations, people should call local emergency services and/or 9-1-1.