Support payors are expected to continue to make payments as per their court order. Inform us as soon as possible if your circumstances change due to the COVID-19 outbreak, and we will work with you. For example, contact us if your place of work closes or you are laid off due to the COVID-19 outbreak.

Support recipients will receive payments as we receive them. If we do not receive payments, we will take the appropriate actions to get payments flowing.

Clients can access case information 24/7 using FRO Online and by calling FRO for automated information. You need to call us and speak with an agent to sign up for FRO Online if you do not have access.

You can still mail us payments and documents. You can also securely send us documents using FRO Online.

We continue to register cases for support orders. Contact us to find out how you can register a recently issued court order with FRO.

Our process has not changed for withdrawing from FRO.

Employers and other income sources must continue to deduct support from a payor’s income and send it to us. Contact us if your business closes or the payor stops receiving income from you due to the COVID-19 outbreak. You could also fax or mail us a letter stating:

  • your business has closed
  • the expected time period for re-opening (if applicable)
  • the payor’s name and case number

Once your business resumes, you would start deducting again.

Enforcing support payments:

  • We will not garnish Canada Emergency Response Benefit payments, but we will continue to garnish Employment Insurance and GST/HST credit payments as needed.

Temporary school closures due to the COVID-19 outbreak do not meet the criteria to end child support.

We will continue to process special or extraordinary expense claims, also known as “section 7” expenses in a child support order. For example, these expenses can include expenses for sports and music lessons. Please note it could take us longer to process these claims due to reduced staffing levels. Contact us if you have further questions about these expenses on your support order.

Getting Statement of Arrears and claims of section 7 expenses commissioned: We still need these documents to be commissioned for us to process them. Some lawyers and paralegals are now able to commission documents virtually. Please speak with a lawyer or paralegal to see if they can help you with this.

Legal service on FRO: Legal documents for any proceeding that is required to be served on the Director of the Family Responsibility Office must be served by email. Learn more about serving FRO.

Attending court: The Ontario Court of Justice and Superior Court of Justice started expanding court operations, including in-person hearings at some court locations, as of July 6, 2020. If you have a court date with the Director of FRO, please contact the court directly for updated information about the court’s availability and any steps you will need to follow. Please also ensure you check the court websites for information about court operations during this time.

Learn how the province continues to protect Ontarians from COVID-19.