Ontario Works office hours may have changed. Please contact your Ontario Works office to find their revised business hours. Offices may also be working with reduced staff. Please be patient as staff do their best to assist you, answer calls and respond to inquiries.

To help ensure the continued health and safety of clients and staff, please visit the office only if necessary. Before going to the office, please contact your caseworker.

Key information for clients

You will continue to receive your monthly Ontario Works payment. If you usually pick up payments from your Ontario Works office, contact your office for instructions.

If you need money to travel to get a COVID-19 vaccination, speak with your caseworker.

If you have other exceptional COVID-19-related costs, ask your case worker about discretionary benefits.

Find your Ontario Works office.

Make sure you report your income by the due date each month to avoid any interruption in your payments. You may use the MyBenefits online service, mail, or fax. You can also call the office, and if you don't reach your caseworker you can leave a voice message with your member ID or name and date of birth. Please contact the office if you have any questions about how or when to report your income.

If your Special Diet Allowance, health or other recurring benefit is expiring, it will be extended. You do not need to send a new form.

If you need a new health benefit such as diabetic supplies or glasses for a child, or other assistance, please contact your local office. If you can't get in to see a healthcare practitioner, we will help you complete the relevant form.

Applying for ODSP

We continue to process Ontario Disability Support Program (ODSP) applications. If you think you are eligible for ODSP, please advise your Ontario Works office. They will do their best to help you have an ODSP application completed by your healthcare practitioner.

Internal reviews and appeals

If you disagree with a decision you can ask for an internal review. If you disagree with the decision from the internal review you can appeal it to the Social Benefits Tribunal.

For questions about an SBT appeal, contact the SBT at 1-800-753-3895 (toll free), 1-800-855-0511 (TTY), or visit sjto.gov.on.ca/sbt

Payments from Employment Insurance and other recovery benefits from the federal government

If you lost your source of income because of the COVID-19 outbreak, you may be eligible for federal government benefits, including:

  • Employment Insurance (EI)
  • Canada Recovery Sickness Benefit (CRSB)
  • Canada Recovery Caregiving Benefit (CRCB)
  • Canada Recovery Benefit (CRB) *

* The Canada Recovery Benefit (CRB) ended on October 23, 2021, but you may still be able to apply for this benefit if you were eligible, until December 22, 2021.

Visit the federal government website for more information or to apply for federal benefits.

If you are on Ontario Works and eligible for any of these benefits, you are required to apply for them.

When received, all federal benefits must be reported to your caseworker. These benefits will be deducted from Ontario Works payments.

Additional resources

  • Receiving payments by cheque? Consider switching to direct bank deposit (DBD) payment or a reloadable payment card (RPC). Contact your Ontario Works office to find out what option is available to you.
  • Want to know more about your Ontario Works payment or benefits? Visit Ontario.ca/mybenefits or use the Interactive Voice Response (IVR) system. Contact your Ontario Works office for help getting set up.
  • Want more information about the provincial response to COVID-19? Visit Ontario.ca/covid19