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Policy Directives For Service Agencies

Under the Authority of the

Services and Supports to Promote the Social Inclusion of
Persons with Developmental Disabilities Act, 2008

For Adult Developmental Services 
Ministry of Community and Social Services


About the Policy Directives for Developmental Services Agencies

These directives detail the rules developmental services agencies must follow when:

  • managing complaints or receiving comments from individuals, their families or members of the general public, and
  • supporting people who have challenging behaviour.

We recommend these directives be read together with other legislation to provide a thorough picture of the laws that govern Ontario’s developmental services system, in particular: