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6.0 Individuals in Urgent Need of Support

Applicable to: Application Entities
Legislative Authority for Policy Directive :
Section 7(2) 3
Functions of Application Entity under the Act:
Sections 14, 15, 17 (1) (a)
Effective Date:
August 15, 2013


The purpose of this policy directive is to ensure that the Application Entity follows consistent processes with persons with developmental disabilities who urgently need adult developmental services and support.


The Application Entity shall use a provincially-consistent process to respond to persons in urgent need where there are reasonable grounds to believe, or it is already known, that such persons are eligible for adult developmental services and supports.


When an individual contacting an Application Entity needs an emergency service response, the Application Entity shall provide information to direct the individual to the most appropriate local emergency service (for example, the police, hospital or local clinic).

When an individual contacting an Application Entity is in urgent need of service, the Application Entity shall initiate the local process for resolving service issues for persons with developmental disabilities (such as urgent response) that may refer the individual to appropriate available, interim support.

Where an individual has not previously completed the confirmation of eligibility process for Ministry-funded adult developmental services and supports, the Application Entity shall follow-up with the individual to complete the eligibility confirmation process in accordance with the Act.

The Application Entity shall complete and/or update the full Application Package for all eligible individuals as soon as possible and no later than twelve (12) months after the date of the initial request for urgent support.

The Application Entity is not to provide any direct care services for individuals with immediate or urgent support needs.

Examples of situations where persons with developmental disabilities may have an urgent need for service include:

  • The unpaid primary caregiver (e.g., family member) is unable to continue providing care that is essential to the health and well being of the adult.
  • The individual has no residence, or anticipates in the very near future a very real likelihood of having no residence.

  • The individual’s support needs have changed to such an extent that their current support arrangement may soon become untenable and their well-being is at risk.